ARE Expo 2026 will welcome Neil Westwater, UK & European CEO of Polaris Elements, to the seminar programme, where he will share his expertise on how technology can enhance both operational efficiency and the customer experience in modern hospitality and leisure venues.
Neil will be speaking on Wednesday 29th April at 11:00am in the Amusement Network seminar section, as part of the panel:
What Tech and Gaming Can Do for Your Venue
This panel is moderated and hosted by Jade Craig of Inntegra and Gamechangers the session will also feature Matt Barnwell of IH Solutions and Chris Hart of Singpods, bringing together a powerful mix of operational, technical and experiential insight.
Driving Efficiency Behind the Scenes
With more than 15 years’ experience in scaling technology businesses, Neil Westwater has built a strong reputation as a leader in hospitality technology, with a particular focus on the systems that underpin successful, high-volume operations.
At Polaris Elements, Neil has led the development of integrated operational software solutions that streamline both front-of-house and back-office functions. These systems are designed not only to support venue teams on the ground, but also to deliver meaningful efficiencies across finance, operations and HR.
His work reflects a deep understanding of the pressures facing today’s hospitality and leisure operators—where margins are tight, expectations are high, and consistency is key.
Technology as an Invisible Enabler
A central theme of Neil’s approach is the belief that technology should enhance, rather than interrupt, the customer journey.
“Technology should be an invisible enabler of great service, not a barrier to it,” is a philosophy that underpins both his work and the solutions developed by Polaris.
In an era where guest expectations are shaped by seamless digital experiences, operators are increasingly looking for systems that simplify processes behind the scenes while allowing staff to focus on delivering great service.
Connecting Systems, Teams and Experience
As part of the panel, Neil will explore how venues can better integrate technology into their operations—ensuring that systems work cohesively across departments while supporting a more joined-up guest experience.
From improving efficiency and reducing friction, to enabling smarter decision-making through data, his insights will highlight how the right technology choices can have a direct impact on both profitability and customer satisfaction.
A Practical Perspective for Operators
What Tech and Gaming Can Do for Your Venue promises to deliver practical, real-world insight for operators navigating an increasingly complex landscape.
With perspectives spanning consultancy, technology and experience-led entertainment, the session will offer attendees a clear understanding of how to use technology not just as a tool—but as a strategic advantage.
Join us on Wednesday 29th April at 11:00am in the Amusement Network seminar area.
